Refund policy

Delivery

Deliveries are made to the address provided at the time of order. Delivery times are given for information purposes only and may vary depending on the destination.

Products travel at the recipient's risk. It is the customer's responsibility to check and properly receive the goods. Atelier Agapi cannot under any circumstances be held responsible for a delayed delivery, a damaged package, or a lost package. The buyer may then make any claim directly with the carrier, who is solely responsible, under the applicable legal regulations.

Right of withdrawal (14 days)

In accordance with European legislation (Articles L. 120-20), you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to provide any justification.

To exercise this right, contact us by email at atelieragapi@gmail.com, indicating your order number.

Products must be returned in their original condition, unworn and unwashed, with their original packaging. Return costs are the responsibility of the customer.

The items will then be exchanged or fully refunded without penalty within 30 days, provided that no product has been damaged or worn.

Any custom or personalized order is not eligible for this right of withdrawal.